Chatbot ROI Calculator

Assumptions based on industry standard KPIs for Tier 1 Support Automation.

Input Parameters

Monthly Ticket Volume12,500

Avg. Handle Time (min)

Target Deflection Rate45%

Percentage of tickets fully resolved by AI without human intervention.

Total Support Staff (Humans)

Human Cost / Month

Bot Monthly Cost

Cost per Resolution

$3.23

Baseline: $5.70

43%

Monthly Tickets Deflected

5,625

Based on 45% deflection rate

Financial Analysis

Net Monthly Impact

$30,863

Immediate savings

Net Annual Impact

$370,350

Savings + Efficiency

3-Year ROI

7716%

High efficiency